
FAQ:
Returns & Exchanges
We understand that shopping online isn't always as easy as it looks so we offer 14 day full refund (full price only) and exchange policy. Please click here for our returns & exchange information.
Where do you ship to?
As a small business we are starting with New Zealand & Australia only, reason being our sizes are very limited. If you would like to place an international order this can be done via enquiry hello@eilishathelabel.co.nz.
For more information about shipping, click here.
What payment types do you accept?
Visa, Mastercard, Apple Pay, Shop Pay & Afterpay.
Are your garments made in NZ?
All items are designed in NZ & 80% is made off shore in a small factory in China which we have a great relationship with. The other 20% is made her locally in Auckland.
What is your sizing like?
Use our size guide to refer to the measurements to best suit you, each garment will have a sizing recommendation on the description. But I have always said never let a size on a tag rule what you think you can wear, each style can change depending on shape, fit & make. Reach out for advice as often our customers can wear a range of sizes.
Do you make custom orders?
I have made a range of custom orders whether its for a special occasion, bridal, hens etc. Reach out to Eilisha via hello@eilishathelabel.co.nz for your own custom designs I would love to create these for you.
Why dont you stock XXS OR XXL?
As a brand its one of my biggest goals to be in the place to order all sizes, as we think everyone can and should wear eilishathelabel! To begin with we will only able to produce XS-L but please bear with us as we aim to increase our size orders over the next 12-16 months, we can make a custom size for you please get in touch x
Deliveries
If you are AKL based and need something urgently please get in touch I can organise same day delivery, all couriers are usually overnight via NZ post excluding rural.